REFUND POLICY
Last updated: July 3, 2026
We want you to feel confident subscribing to Valuesider. If the platform is not the right fit for you, we make it easy to get your money back.
1. 14-DAY MONEY-BACK GUARANTEE
If you are not satisfied with your paid subscription for any reason, you may request a full refund within 14 days of your initial purchase. Simply contact us within this period and we will take care of the rest.
2. PAYMENTS AND MERCHANT OF RECORD
All orders are processed by Paddle.com, our Merchant of Record. Paddle handles checkout, billing, taxes, and refunds on our behalf. Approved refunds are issued by Paddle to your original payment method and typically appear within 5-10 business days, depending on your payment method and financial institution. You can also manage your orders and payments through Paddle's customer portal at paddle.net.
3. SUBSCRIPTION RENEWALS
The 14-day money-back guarantee applies to initial purchases only. Renewal charges are generally not refundable, so please cancel before your renewal date if you no longer wish to use the platform. That said, if you were charged for a renewal you did not intend, contact us promptly and we will review your request on a case-by-case basis.
4. CANCELLATION
You may cancel your subscription at any time through your billing portal. Cancellation takes effect at the end of your current billing period, and you keep full access to your paid features until then. We do not provide partial or prorated refunds for the unused portion of a billing period.
5. TRY BEFORE YOU SUBSCRIBE
Our free Basic plan lets you explore Valuesider before paying, so you can make sure the platform fits your research needs.
6. YOUR STATUTORY RIGHTS
Nothing in this policy limits any non-waivable rights you may have under applicable consumer protection laws, including the withdrawal rights available to consumers in the European Union.
7. HOW TO REQUEST A REFUND
To request a refund, contact us through our support form: Support
Please include the email address associated with your account and, if available, your Paddle order or transaction ID. You can also contact Paddle directly through their customer portal.
This refund policy is part of and should be read in conjunction with our Terms of Service.